3rd Line Support Engineer________________________________________Location: Kingston Upon ThamesSalary: up to £53,000________________________________________Are you an experienced IT specialist seeking your next opportunity?About the companyOur client is a global leader in body-worn video technology, dedicated to enhancing safety, innovation, and progress.Position Overview The 3rd Line Support Engineer is a key member of the Helpdesk team, responsible for providing expert-level assistance for Digital Evidence Management Software (DEMS) and internal IT infrastructure. Responsibilities * Serve as the primary escalation contact for DEMS and IT-related concerns via phone and email.* Record, monitor, and resolve software-related support cases, providing timely updates.* Investigate and troubleshoot advanced software and IT infrastructure challenges, escalating when needed.* Deliver training sessions and assist with the deployment of DEMS software and IT systems.* Oversee third-party IT vendors and software solutions.* Configure, install, and maintain desktops, laptops, and servers, ensuring compliance with security protocols.* Participate in an on-call rota to support customers requiring extended service levels.Candidate Requirements Essential Skills and personal qualities* Expertise in managing Windows Servers, Active Directory, networking (DNS, DHCP, TCP/IP), and firewalls.* Experience handling MS Exchange and MS SQL.* Knowledge of Azure Portal and cloud system monitoring.* Stron...