Competitive
Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.
What we are looking for...
As we expand globally, we are looking for a talented Technical Training Specialist to join our global Training team.
The Technical Training Specialist will be a subject matter expert in the use of our award-winning customer experience solution storm. The jobholder will design and deliver training in the use of storm to internal and external customers in new and bespoke ways, aiming to enable everyone to make best use of the platform.
Location:
This role is based in our head office in Bracknell, Berkshire.
This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy.
Frequent national and international travel is a requirement of this role. Most training will be facilitated at our headquarters in Bracknell but clients may require on-site training to minimise impact to their business and so willingness and ability to travel will be required.
Key responsibilities of the role...
Delivery of in-room, Instructor Lead Training (ILT) and virtual training
* Fully prepare training facilities and lesson plans in advance of sessions.
* Ensure room requirements are advised of in good time e.g. need for IT or other equipment.
* Ensure training starts on time and keeps on track.
* Emphasise group work and discussion to learn. Facilitate and coach as required.
* Ensure facilities are safe and compliant with any onsite policies/requirements.
* Test new delivery methods to ensure actual delivery is not hindered by foreseeable technical issues.
Content and video design and creation
* Use photo, video, presentation and instructional design software to design engaging learning materials for an ever-evolving product set.
* Identifying learning needs/objectives for sessions/programmes and work with other Subject Matter Experts to design sessions that meet these needs effectively.
* Produce documents or other summary information to support visual/virtual content.
* Consider accessibility of content for those with special or learning needs.
Administration and Coordination
* Schedule sessions, meeting room bookings, invites and tracking responses as required to ensure training is well attended and learners are prepared.
* Produce internal learning collateral or guides as necessary, advising on process as well as content.
* Ensure feedback and actions are collected from sessions/programmes.
* Prepare reports and analysis on learning data e.g. attendance, feedback.
* Add, remove and update user profiles on the LMS (Learning Management System).
* Load and monitor content onto the LMS.
About you...
* A Bachelor's Degree in a relevant subject.
* Ability to foster strong working relationships with clients.
* A commitment to being an ambassador for Content Guru.
* Highly articulate and presentable.
* An interest in technology.
* Past experience in Technical Training with experience of delivering excellent technical presentations.
About the Company...
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.
Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We’re devoted to people, and nurture talent and development.
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