Description The full-time starting salary is £24,243 per annum. Grade: S3 Permanent, Full Time The Estates and Facilities department is seeking a dedicated Facilities Assistant to join our team. Based at our multiple Campus sites across Birmingham City Centre, you will work closely with a facilities Supervisor, demonstrating a professional, flexible, committed and enthusiastic approach to providing excellent customer service and facilities management support. Our goal is to uphold the university’s core values through efficient service delivery. To excel in this role, you should have experience in a customer-focused environment. Want to be part of a collaborative team, be able to handle a diverse range of tasks, meet deadlines, and address challenges head-on. Effective communication with our customers is essential for success, we take pride in delivering outstanding service. Familiarity with general building maintenance and repairs would be advantageous, especially as you’ll be part of the first response team for reactive jobs across the campus. As a Facilities Assistant, your responsibilities will include: Front line services: Responding to soft facilities service requests via the Estates and Facilities Helpdesk. Performing general porterage tasks, first-line repairs, and fault reporting. Arranging room layouts and handling light replacements. Managing periodic high-level activities. Furniture Layout and Support: Ensuring furniture arrangements in teaching spaces, exam rooms and events meet customer requirements. Checking equipment, addressing maintenance issues, and providing solutions. Frontline Repairs and Emergency Assistance: Handling frontline repairs (e.g. toilet blockages, water leaks, heating, ventilation and lighting failures). Assisting with building incidents and emergencies. Safety and Compliance: Conducting weekly fire bell tests and maintaining records. Completing daily, weekly and monthly building inspections to ensure health & safety and environmental compliance. Customer Interaction: Reporting repairs and maintenance jobs via the Estates and Facilities Helpdesk portal. Following up on job progress and providing timely feedback to customers. Supporting faculty and student events, including Open Days (some weekends). Collaboration: Working closely with other operational staff within estates and Facilities, such as Security and Student Union to meet customer expectations. To thrive in this role, you should possess the following: Clear communication: Ability to communicate effectively via email Microsoft Office Proficiency: Familiarity with tools with Outlook, Teams and Exel PDA Familiarity: Experience using a handheld device (PDA) Health and Safety Knowledge: Understanding of best practices and compliance Full Driving Licence: Essential for this role. Birmingham City University boast approximately 24,00 students from 80 countries. Our commitment to student success drives everything we do. With equality education, state of the art facilities and practical skills development, we produce highly employable graduates. Our core values – Creating Opportunity, Thinking Differently and Building Community – shape our vibrant staff and student community. What’s in it for you? In return for your dedication and hard work, you will benefit from ongoing opportunities for personal and professional development, as well as the following key benefits: Generous annual leave entitlement of 40 days (including bank holidays and closure periods). An attractive direct contribution pension scheme, or the option to retain LGPS for existing and previous members. Wellbeing advice and support through our Employee Assistance Programme. Cycle to Work Scheme. A supportive and collaborative culture and work environment, rooted in BCU’s values. Why not take a look on the interactive map that shows the facilities across campus. Join us in making a difference at Birmingham City University. Please click the below link to download the Job Description: Job Description The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so, and will be employed by Birmingham City University directly