In the role of a Customer Service Specialist at our Bolton, Greater Manchester site, you will provide a variety of customer service support to internal and external customers. Your responsibilities will include solving problems, researching complex information, and building customer relationships.
This position is based onsite and offers some hybrid working, Monday - Friday.
We are ideally looking for someone with previous customer service and export experience. In return, we offer an attractive salary, site bonus, company-contributed pension, a cash plan medical program, support, ongoing development, and a career within a Global company.
Qualifications
* Progressive customer service experience, including resolving customer problems and concerns and developing correspondence and communications.
* Experience applying department policies and procedures to situations.
* Experience in an ERP (SAGE and/or SAP and/or Oracle 11i and 12, Analytics), and Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
* Excellent communication skills.
* Export experience, knowledge of Incoterms and export documentation.
Our Offer
* Work-life balance.
* Competitive compensation programme.
* Site bonus plan.
* Cash plan medical.
* Career growth opportunities in a truly international environment.
* Innovation leaders in the protective coatings industry.
* Sherwin Academy offers continuous training programmes for all seniority levels.
* Attractive wellbeing, mental health, women & inclusion, and ID&E programmes.
Responsibilities
* Place customer sales orders.
* Receive and handle complex customer inquiries.
* Handle all levels of complexity in orders (including export paperwork and certifications).
* Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
* Develop and review correspondence and documentation as appropriate regarding interaction with customers and respond to questions and concerns.
* Build customer relationships and serve as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
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