JB354: Service ControllerLocation: FarnhamSalary: £28,000 - £30,000 per annumOverview:First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Service Controller.Responsible for co-ordinating service engineers from your allocated depot. Booking in all breakdowns and jobs logged for the area and following up the day-to-day role by inputting engineer’s timesheets and invoicing all completed retail repairs.Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.Duties and Responsibilities for the Service Controller:
1. Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
2. Input Timesheets on a daily basis.
3. Chase the customer for order numbers on all work that is not covered by warranty.
4. Keep constant communication with the customer to give them updates on all live breakdowns.
5. Arrange warranty cross hire machines for any work that cannot be completed on site due to Health & Safety.
6. Create estimates when additional work is found and send to the customer within 24 hrs.
7. Send over final costings for all retail work.
8. Invoice all retail work that has been completed.
9. Keep the WIP to a minimum.
10. ...