Customer Billing Specialist
RLE International is working on behalf of their Essex based Automotive Client, who are currently looking for a Customer Billing Specialist to support and join their expanding team.
Position Description:
Rate: £23.18 (via Umbrella PAYE) increasing to £28.03 after 13 weeks under AWR’s – Agency Worker Regulations.
Our client’s new global business is committed to commercial customer productivity, delivering a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime.
Job Summary:
Reporting to our client’s Billing Operations Manager, the Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for Telematics and Data Services customers.
Key Responsibilities:
1. Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support.
2. Lead end-to-end aging receivables process to ensure timely payment.
3. Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
4. Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, documenting all activity in Salesforce CRM system.
5. Identify and escalate complex issues to management, as necessary.
6. Ensure compliance with billing and accounting regulations and company policies.
7. Support market communication via email in languages other than English and German, as needed.
8. Analyze and report on accounts receivable and billing metrics.
9. Issue dunning letters & suspension of service notifications.
10. Showcase a strong balance between protecting revenue and doing what is right for the customer.
11. Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach.
Basic Requirements:
1. Bachelor’s degree or equivalent work experience in billing, customer service, accounts receivable, or a related field.
2. Proven track record of resolving complex customer concerns and aged receivables.
3. Proficiency in English & German - it is essential to be fully conversant in German.
4. Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing.
5. Experience working with cross-functional teams and in a global, multi-market environment.
6. Excellent communication, listening and interpersonal skills.
7. Adaptability and flexibility.
8. Accountability and execution oriented.
9. Curious/challenges the status quo.
10. Creativity and critical thinking skills.
11. Self-confidence and the ability to work independently.
Preferred Requirements:
1. Experience with CRM, billing, and accounts receivable software.
2. Proficiency in English & German, French desirable.
3. Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment.
Education Required:
Degree level.
Additional Information:
**INSIDE IR35**
Location: Stratford, East London
Hybrid working – likely to extend to 3 days on site.
If you have any of the above knowledge and experience, and are interested in hearing more about the opportunities, please apply now.
*Please note: Due to the high level of applicants, only successful candidates will be contacted.*
*Eligibility: Due to working on behalf of our client, if you require sponsorship for a visa to work in the UK your application will be automatically declined.*
*NO AGENCY CALLING*
#J-18808-Ljbffr