BTTG requires a Customer Services Administrator to work at their office based in Leeds. The department is responsible for carrying out routine testing of carpets and other related articles.
With a century of experience in textiles and related products, BTTG and Shirley are the leading independent organisations for testing and certification. BTTG specialise in the testing, certification, and auditing of Personal Protective Equipment and Construction Products. Shirley is a member of the OEKO-TEX Association and offers testing and certification to OEKO-TEX STANDARD 100, MADE IN GREEN, STeP, DETOX TO ZERO, ECOPASSPORT, LEATHER STANDARD, and ORGANIC COTTON, plus analytical and investigation services, and is a member of the Expert Witness Scheme. In essence, we certify, test, audit, advise, and train.
Main Duties:
1. Dealing with incoming telephone calls from clients, appropriate transfer of calls, and forwarding of messages
2. Post – incoming/outgoing
3. Receiving deliveries
4. Preparing and sending out samples for external testing
5. Booking in jobs and preparing paperwork
6. Purchase orders
7. Typing reports and scanning job cards to Manchester
8. Greeting visitors/contractors, preparation of meeting rooms, and hosting
9. General ad hoc administrative tasks
Minimum Requirements:
1. Have GCSEs including Maths and English
2. Have a minimum of 2 years’ experience in a similar role
3. Be capable of manual handling of carpet rolls and boxes of tiles within safe limits
4. Have good written English
5. Be computer literate with knowledge of Microsoft Excel/Word
6. Be able to deal with our clients directly in a professional, efficient, and helpful manner
7. Be able to work individually or within a group and under own initiative
8. Be well organised, meticulous, and able to multitask
9. Experience of using Sage is preferred, but full training would be provided to the right candidate.
Please note that this is an office-based position and homeworking is not offered.
If you would like to apply, please forward your CV and a short cover letter to HR@bttg.co.uk.
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