Junior 1st Line IT Engineer
Tunbridge Wells
IIT Managed Services
£22,500
The Atlas Recruitment Group is currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Tunbridge Wells. You will be primarily based on-site at one of their customers within the Education sector in Bewbush, working alongside a Senior Engineer who will guide and train you.
This is a great opportunity for someone with a good foundational knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows-based environment providing 1st and occasional 2nd line support to a wide range of end users and utilizing Active Directory, Group Policies, Exchange, O365, and more.
Key Responsibilities:
* Be the first point of contact for customers who need to raise a technical issue.
* Answer queries and resolve issues over the phone, email, and deskside support.
* Log and resolve tickets as swiftly and efficiently as possible.
* If you are unable to resolve a technical issue, pass it through to senior members of the team.
* Manage multiple tickets at one time.
This role will pay a starting salary of £22,500 + a company benefits package.
If you would be interested in finding out more about this opportunity, please click ‘APPLY' along with your most recent CV and we'll be in contact as soon as possible.
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