Position Overview: We are looking for an experienced and passionate restaurant and bar general manager to oversee operations. This role demands exceptional leadership, a dedication to outstanding customer service, and a strong background in hospitality management. Key Responsibilities: Operations Management: - Oversee daily operations to ensure seamless service and quality standards. - Manage staff rostering, holiday requests, and payroll tasks. - Ensure accurate financial tracking, including cash-ups, ledger reconciliation, and month-end reporting. - Maintain operational knowledge of the EPOS system and make necessary updates. Customer Service: - Prioritise customer service and guest needs in decision-making. - Address and resolve complaints, escalating when necessary. - Ensure the team proactively gathers and addresses allergy information. Team Leadership and Development: - Lead, motivate, and manage front-of-house and bar staff. - Conduct appraisals, manage performance, and handle staff absences. - Implement and document training programs for all team members. - Delegate tasks based on business needs and staff capabilities. Requirements: - Previous experience in a similar role within the hospitality industry, preferably in a high-end restaurant or hotel environment. - Proven leadership and management skills, with the ability to inspire and motivate a team to achieve excellence. - A commitment to delivering exceptional customer service, with strong communication and interpersonal abilities. - Excellent organisational and problem-solving skills, with the ability to prioritize tasks effectively in a fast-paced environment. - A passion for food and beverage, with knowledge of culinary and mixology trends. - Familiarity with industry software and technology, including POS systems and inventory management software. Relevant qualifications in hospitality management or a related field are desirable. Benefits: - Competitive salary and performance-based bonuses - Opportunities for career advancement and professional development - Employee discounts on food and beverages - Health and wellness benefits - A dynamic and supportive work environment