Airtastic Newtownabbey is part of Northern Ireland's biggest and best leisure brand and has been open since May 2021. Due to the success of the business, we are looking to add to our team. The position of Duty Manager is an exciting role in an enjoyable and fulfilling environment.
Newtownabbey Airtastic Entertainment Centre is a leisure concept with a number of other locations in NI and ROI. It is owned and operated by SMS Platinum Group Ltd, who also operate the leisure brand Funky Monkeys Children's soft play concept with multiple locations throughout the UK and Ireland.
Airtastic Newtownabbey offers a variety of leisure activities, including Ten Pin Bowling, War of the Worlds Laser Tag, Inflata Park, Soft Play Centre, Amusement Arcades, and a licensed NY Kitchen Diner. It is an exciting and dynamic venue that caters for all ages; family fun, kids' birthday parties, school or group trips, work nights out, or simply an excuse for a good night out with dates or mates.
Already a market leader, the vision for the business is to continue to develop a successful brand throughout NI, ROI, and the UK. This role, as with other roles in the business, provides a platform for ambitious individuals who want to further their careers.
Airtastic has the ethos of creating a fun and inspiring customer experience. Customer service, safety, and overall experience will take centre stage and therefore be the main emphasis for the team.
The Person
We are seeking an experienced leader and manager to support the management team with the responsibility of our entertainment centre. They must be a highly motivated individual who demonstrates good people skills and can engage customers at all levels. It is vital that they are a clear communicator who is professional and can provide an exceptional customer experience throughout.
The Duty Manager will be part of the management team responsible for driving sales and managing overall business costs. Strong implementation skills and leading by example are key, as well as being able to demonstrate initiative and acceptance of accountability. The Duty Manager will have the ability to keep a cool head under pressure and lead the team smoothly through any challenges that may arise throughout the day-to-day operations.
The Role - Main Responsibilities
* Deliver exceptional customer service and inspire your team to deliver the same exceptional standards.
* Develop, train, and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role throughout each day or week.
* Manage individual and team performance and standards through continual review and communication.
* Support the management team to manage all overheads, stock, team schedules, labour control, and all other elements affecting the profitability of the business in accordance with business targets and KPIs.
* Maximise all areas of sales revenue and continually challenge yourself and your team with business targets.
* Handle all cash, card transactions, banking, and transaction/sales reporting.
* Manage upkeep and condition of all equipment and premises, ensuring prompt remedial action as required.
* Ensure the correct and continual use of all company procedures, systems, and documents.
* Following company guidelines, plan and implement localised marketing and promotional initiatives by engaging the resources available.
* Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety.
Experience / Skills / Attributes
* Significant solid 3+ years management experience in a fast-paced, customer-focused Leisure/Hospitality/Catering sector.
* Evidence of people management, training and development, and on-the-job coaching and support.
* Full accountability and responsibility for business or sales targets or KPIs in current and previous roles.
* Strong communication, organisation, and leadership skills.
* An approachable and enthusiastic manner and a can-do attitude.
* Computer literate with knowledge of working within a cash handling environment.
* Ability to make decisions using own initiative but involving relevant assistance where necessary.
* Previous experience of working with extremely high standards in customer service, quality, hygiene, and good knowledge of maintaining a focus on health and safety in the workplace.
* Confidence in dealing with and previous experience in performance management.
* Full flexibility and preparedness to take accountability for the uninterrupted opening hours of the business.
* Full commitment, passion, reliability, and dynamism in fully engaging in our Company Ethos, treating the business as your own.
Additional Information:
* Full training will be given for the role.
* Due to the nature of the business, the successful applicant will normally be required to work a number of varied shifts including mornings, evenings, and weekends.
* Successful applicants will be contacted via email and will be invited to the interview stage.
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