Location: Across sites, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (frequency of visits to each site, to be agreed locally)
An exciting opportunity has come for a Senior Service Desk Engineer to join us at Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust. The Service Desk Senior Engineer post is responsible for providing second-line support, dealing with complex technical issues and requests as required, through to resolution. The post sits within the IT Service Desk and requires a working knowledge on the PHU trusts core IT systems and applications.
Main duties of the job
* To improve the effectiveness and value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by:
* Providing second-line support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets.
* Assisting with software and hardware installations either through support or managed pieces of work.
* Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment.
* Where relevant, escalating calls to third-line support staff or 3rd party suppliers.
* Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation.
Person Specification
Qualifications
* Higher National Diploma in IT (HND)
* Technical accreditation in at least one or more specialised IT area e.g. Microsoft, MCTS/MCITP, Cisco (CCNA)
* ITIL Foundation Certificate
* Advanced technical accreditation e.g., Microsoft Certified Systems Engineer (MCSE), Certified Virtualisation Expert (CVE)
* Experience of working within an NHS IT environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£29,970 to £36,483 a year pro rata, per annum
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