Accommodation Solutions Officer
Based in Kensington
Temporary on going
36 Hours per week
£20.86per hour PAYE
Main Duties:
Follow policy and procedures to successfully place singles persons and families into suitable accommodation
To make the most appropriate, equitable and cost-effective use of available resources, ensuring that all lettings comply with statutory requirements and the Council's policies
Undertake assessments of suitability when offering accommodation
Organise and/or facilitate with storage of goods and removals when necessary
Assist with the management of the team's telephone lines and email inboxes and respond to customer queries regarding their accommodation.
Liaise with the Procurement and Contract Management Team to ensure the most suitable available property is offered to the applicant
Complete housing benefit forms and other forms as required
Refer households for floating support when the need for assistance is identified
Collect medical documents from the customer to appropriately refer an applicant for a medical review
Respond to requests for emergency transfers