Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun. Location: Newbury Station (with travel across Kennet & Thames Valley) Salary : £28,581 which works out to £15.65 per hour ⏰ Shifts: Rolling roster, including weekends & bank holidays (06:00 - 21:30) Jump on board for a Career in Customer Service At GWR, we don't just run trains-we create journeys As a Customer Service Assistant, you will be the first and last person our customers will see on their journeys. In the role, you will assist in the operation of the ticket barrier gateline and provide information and assistance to customers. What You'll Be Doing: ️ Keeping our ticket barriers running smoothly ️ Assisting customers with queries, tickets, and directions ️ Ensuring a safe, clean and welcoming station environment ️ Helping during service disruptions to keep customers informed What We're Looking For: Passion for top-notch customer service A proactive, can-do attitude Confidence to make quick decisions Ability to stay calm under pressure Strong communication skills Team player who can also work independently Why Join GWR? Be part of a team that keeps the country moving Competitive salary & benefits (including pension, free travel, gymflex, family friendly policies) Career growth opportunities Inclusive & diverse workplace Apply today & start your journey today We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply. https://exceptionalindividuals.com/neurodiversity/ https://www.healthassured.org/blog/neurodiversity/ INGWR