About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Location: Icon 1, WA15 0AF
About Central Functions
Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.
About the Role
The Facilities team is responsible for maintaining all THG sites, ensuring that all colleagues and visitors are in a clean, safe environment while on site.
Reporting to the Facilities Manager, the Front of House Receptionist will be the face of the business for visiting colleagues and guests and be responsible for leaving great first impression. A passion for exceptional customer service delivery is a must, along with an ability to multi-task while creating a warm and welcoming environment.
Responsibilities:
1. Greeting and welcoming guests, visitors and colleagues.
2. Providing information on site layout and directions.
3. Answering phone calls, scheduling appointments, dealing with enquiries and administrative tasks.
4. Arranging and serving refreshments to waiting visitors.
5. Ensuring the Reception area is clean, comfortable, tidy, presentable, and welcoming.
6. Providing an outstanding customer service and ensuring a pleasant visit for all visitors.
7. Opening and closing reception, locking away the keys and access cards securely
8. Answering the vehicle and access gate, opening it remotely where required
9. Helping visitors access the visitor car park, liaising with security for access where required
10. Assisting visitors/contractors, deliveries accessing the site via the gatehouse to delivery, liaising with security for access where required
11. Meeting and greeting site visitors in reception, signing them in and out. Locating the appropriate contact person and notifying them of the guests’ arrival via email, Teams, and telephone
12. Handling site inductions for guest, visitors and contractors
13. Liaising with security and providing and logging temporary site access cards for contractors and visitors
14. Assisting with access within the building (escorting, opening doors)
15. Handling meeting room bookings (accepting, rejecting, re-booking) and meeting room signage
16. Making sure meeting rooms are tidy, well presented, supplied with stationery and prepared for meeting sessions
17. Scanning, sorting, and filing documents used in reception as per company policy
18. Accepting, sorting, and storing and notifying of deliveries where required
19. Printing, scanning and laminating materials
20. Creating and printing internal staff communications
21. Assisting with VIP visits (meeting and greeting, arranging, and serving refreshments)
22. Overseeing Reception supplies, stationery and inventory
Requirements:
23. A passion for customer service and exceeding expectations and a drive to deliver exceptional standards
24. Excellent communication skills, both verbal and in writing
25. Excellent time management skills
26. Superb attention to detail but also the ability to see the implications for the bigger picture
27. Team working skills
28. Resilience and drive to get things right the first time
29. Analytical, problem-solving and decision-making skills
30. Commercial awareness and sensitivity to the business
31. Good organisation, time management, prioritising and the ability to handle a complex, varied workload
32. A good knowledge of IT packages
Benefits:
Career Development
33. Access bespoke development programmes that have been designed and developed by our in-house L&D team.
34. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
35. 25 days annual leave plus bank holidays.
36. Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
37. Enhanced maternity and paternity pay, depending on length of service.
38. Up to 10 days compassionate leave.
39. Buy back up to 3 days each year.
40. Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
41. Access face-to-face and virtual appointments with our in-house GP.
42. Access our in-house CBT therapist.
43. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
44. State-of-the-art on-site gym.
45. Access to our on-site physio.
Other Perks
46. Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
47. Subsidised bus pass from Manchester City Centre to our ICON office.
48. Up to 50% staff discount on THG brands.
49. On-site staff shop.
50. Access to on-site barber.
51. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
52. Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.