Company Description MUST BE BASED IN THE UK AND FULL RIGHT TO WORK Join Netcompany in leveraging technological innovations to foster societal transformation. Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees Choice Awards for 2024. As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for an Operational Reporting Analyst, within Service Management, to join our growing team. As part of the role you will collaborate with the team to provide value through reporting and analysis to support Continual Improvement and broader business objectives. Key responsibilities: Prepare, review, and submit reports (covering service performance, key metrics and operational efficiency) in line with client requirements and timelines. Maintain a deep understanding of the client's service operations and utilise this knowledge to provide actionable insights and analysis. Facilitate large stakeholder meetings, including presenting findings and guiding discussions on service performance. Proactively define and refine client reporting requirements, managing expectations to ensure clear and effective communication. Identify and manage risks, assumptions, issues and dependencies (RAID) related to Service Management, developing mitigation strategies and ensuring transparency through reporting. Produce regular and valuable performance reports and dashboards that drives stakeholder decision-making Analyse trends over time to provide forward-looking insights that support business and operational, strategic decision-making. Ensure data accuracy and consistency by validating reports and improving data quality processes. Collaborate with stakeholders and Continual Improvement to ensure reporting and data analysis is resulting in tangible value. Additional Skills/ Qualifications ITIL4 Foundation is desired Experience with presenting analysis and visualisations tocommunicate complex messages Proficiency in ServiceNow, including building reports, dashboards and working with Performance Analytics Able to effectively manage stakeholders, supported by strong verbal and written communication skills Data analysis skills Ability to interpret large datasets, identify key insights, and present them clearly using standard office suite including Word, Excel and PowerPoint ADZN1_UKTJ