Job Title: Resident Liaison Officer (RLO) Location: Enfield Rate: £180 per day (PAYE Umbrella) Duration: Long-term We’re currently seeking a dedicated and proactive Resident Liaison Officer to join a leading contractor on an exciting construction project. This is a crucial position that bridges the gap between the site team and local residents — ensuring clear, consistent communication and a smooth experience for all stakeholders involved. Key Responsibilities: Act as the first point of contact for residents, managing communication between occupied homes and construction activity. Carry out pre-construction engagement with stakeholders, collecting relevant information and agreeing on communication formats and escalation processes. Organise and attend inception meetings with contractors and project teams to align on communication strategies. Conduct door-knocking and community surveys to introduce the project, identify any special resident needs (e.g. disability, illness, pets), and record any concerns or expectations. Explain project timelines, safety protocols, and contact procedures — including out-of-hours support. Notify residents of disruptive works and ensure the surrounding areas are left clean and tidy after any noisy or opening-up activities. Organise and manage drop-in exhibitions, providing regular newsletters and updates in line with the agreed schedule. Liaise with local resident and community groups, arranging group briefings, one-to-one consultations, and engagement activities. Provide consistent reporting to the management team: Weekly reports on surveys completed, complaints raised and resolved, and newsletter activity. Monthly reports including written insights on resident relationships and site conditions. Maintain a visible and approachable presence during working hours and ensure that leaseholder and resident meetings are handled efficiently, virtually or in person where required. Operate as part of the site team while reporting independently to the Contracts Manager(s) across all assigned sites. Requirements: Proven experience in a Resident Liaison Officer or Customer Liaison role, ideally within the construction, housing, or social housing sector. Excellent communication and interpersonal skills — confident in dealing with a wide range of residents and stakeholders. Ability to manage sensitive situations with empathy and professionalism. Strong organisation and reporting skills, with the ability to document and follow up on community engagement. Understanding of construction site operations, safety protocols, and tenant/resident requirements. Ability to work independently, while also functioning as part of a broader project delivery team. Familiarity with PEEPS (Personal Emergency Evacuation Plans) and relevant health & safety procedures is advantageous. IT literacy to manage newsletters, records, and reports efficiently. Rate: £180 per day via PAYE Umbrella Please note: This rate is based on working through an umbrella company. The umbrella model means your pay will include all employment costs (such as Employer's NI and holiday pay) before reaching your take-home pay. If you're new to this setup, we're happy to walk you through how it works. If you’re passionate about making a difference in local communities and ensuring smooth communication during construction works, we’d love to hear from you. Apply now or get in touch for more details