Warrington and Halton Teaching Hospitals NHSFT
An exciting opportunity has arisen within the Women's and Children's Clinical Business Unit (CBU) at Warrington and Halton Teaching Hospitals Foundation Trust, to work as part of the Obstetrics & Gynaecology secretarial team as a Medical Secretary.
The Women's and Children's CBU covers Obstetrics, Gynaecology, Maternity, Paediatrics and Neonatal. This role would be based within the Obstetrics & Gynaecology secretarial team at Warrington Hospital.
The ideal candidate will be a highly motivated, committed, and enthusiastic person with proven comprehensive medical secretarial and administrative skills.
The Women's and Children's Clinical Business Unit is an innovative, friendly and welcoming team with a passion for positive change and quality improvement. We are looking for a personable, enthusiastic and motivated individual, who has excellent organisational skills with a professional approach. The CBU employs a wide range of professionals including but not limited to Doctors, Nurses, Midwives and Admin teams. The successful candidate will be a valuable member of this team and the wider Trust.
Main duties of the job
As a Medical Secretary, your main duties will cover:
1. Medical audio transcription of clinical correspondence
2. Carrying out administrative instructions dictated in the correspondence or given by consultants
3. Actioning consultants' correspondence and assist in the organisation of their workload
4. Dealing with internal and external telephone enquiries from patients, staff and external agencies
5. Undertaking routine office duties including printing, scanning and filing
6. Diary management and making bookings
7. Dealing with patient notes, patient details, referral letters and results accordingly
To do this, we need you to:
1. Be able to prioritise your workload effectively
2. Pride yourself on being organised
3. Be confident using a computer and Microsoft applications
4. Have an excellent telephone manner
5. Be able to communicate effectively and manage patient expectations
6. Knowledge of the internal computer systems including Lorenzo, BadgerNet and ICE would be an advantage, but this is not essential as training will be provided.
This post is based at Warrington Hospital, but you may be asked to travel to Halton Hospital when the need arises.
About us
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience for our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.
Job responsibilities
To carry out secretarial and administrative duties to provide an efficient and effective medical secretarial service to the Womens and Childrens Services CBU, including the designated Consultant(s), junior medical staff and multidisciplinary team.
The confidential nature of all work concerning patients must be understood and safeguarded. The Medical Secretary is part of a team and must regard the interests of the patient as paramount and, as such, must be aware of the Data Protection Act (1998) and be aware of the consequences of the failure to comply with it.
For a full list of duties and responsibilities for this role please see the attached Job Description and Person Specification.
Person Specification
Experience
* Previous Medical Secretarial Experience
* Medical Terminology
* Medical Secretarial Diploma or equivalent relevant experience
* RSA III Typing or equivalent
* Experience of using MS applications
* Audio typing qualification or equivalent
* Diary Management Experience
* AMSPAR Medical Secretarial Diploma
Skills, Knowledge and Competencies
* Excellent communication skills / Interpersonal skills dealing with patients, relatives and healthcare professionals
* Ability to work on own initiative and as part of a team
* Ability to manage a demanding workload and prioritise tasks
* Excellent organisational skills
* Knowledge/experience of patient administration systems
Specific role requirements
* Willingness and ability to adapt and learn quickly
* Experience of dealing with patients on the telephone, showing empathy, tact and diplomacy where required
* Experience in dealing with patient case notes and results
* Previous medical secretarial experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Warrington and Halton Teaching Hospitals NHSFT
Address
Warrington & Halton Foundation Teaching Hospital
£25,147 to £27,596 a year Dependant on experience
Contract
Permanent
Working pattern
Full-time
Reference number
370-ADM4OBS-230-C
Job locations
Warrington & Halton Foundation Teaching Hospital
#J-18808-Ljbffr