Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Posting Start Date: 26 Apr 2025
Location: Liverpool, Merseyside, GB, L19 2PH
Contract Type: Part Time
Job Advertisement
Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract and Location
Contract: Part Time, Permanent
Location: Hunts Cross, Liverpool, L19 2PH
Working Hours: Saturday – Sunday (8:00AM to 4:30PM OR 12:30PM – 9PM Rota) plus 4 hours of cover
Role Overview
Are you looking for an exciting new challenge? Do you thrive in a fast-paced, problem-solving environment? If so, this could be the perfect opportunity for you!
At VIVO, we’re on a mission to deliver exceptional infrastructure, asset, and facilities management services for the UK Defence Sector. As a joint venture between Serco and Equans, we combine expertise and innovation to support critical operations.
We’re expanding our Helpdesk Team in Liverpool and seeking an ambitious Customer Service Advisor to provide essential support during out-of-hours operations.
In this role, you will work weekend shifts of 8:00AM to 4:30PM or 12:30PM to 9PM, including bank holidays, handling inbound calls and emails, logging and resolving requests within agreed timelines. You will manage service requests through our CAFM system, handle customer inquiries and complaints professionally, and ensure excellent customer experience. Attention to detail and accuracy are vital as you update systems, maintain service levels, and support team improvement initiatives. You may also undertake other ad hoc tasks as needed.
What You Will Need
We are looking for someone with strong communication skills, eager to learn, and capable of being the first point of contact for customers. You should be able to listen, empathize, and problem-solve effectively over the phone and email. The ability to handle multiple tasks under tight deadlines with high accuracy is essential. Familiarity with helpdesk technology, telephony, omnichannel platforms, and CAFM systems is beneficial. Excellent IT skills, especially with Microsoft Office, and a proactive, team-oriented approach are also required.
Why Join Us
This is an exciting opportunity to be part of a new team supporting vital UK Defence operations. At VIVO, you'll have opportunities for career progression, development, and making a meaningful impact. Join a supportive, dynamic team in a role that truly matters.
What We Offer
* 25 days annual leave plus bank holidays
* Life assurance policy
* 6% employer matched pension contribution
* Excellent career progression opportunities
Additional Information
The role is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying, you agree that your CV information may be shared during the recruitment process.
We are committed to diversity and inclusion and will make reasonable adjustments at interview and employment. We encourage applications from diverse candidates. We support flexible working and operate a hybrid work structure. As a Disability Confident Leader, disabled applicants who meet minimum criteria will be given the opportunity to demonstrate their abilities. For additional application time, contact 0345 010 4000 and speak with a VIVO Recruiter.
#J-18808-Ljbffr