Now, we are looking for a Client Services Manager who will join our creative team and support us delivering the excellent service we are known for, in two client buildings based near Green Park, Piccadilly Circus and St. The Client Services Manager will oversee the smooth running of the Front of House Department which includes but is not limited to Facilities, Security, Reception, and Cleaning teams, with a key focus on the constant development of the service.
Type of contract: Full-time
Hours: 40 per week (Monday-Friday; shift rota basis 8 AM - 6:30 PM, with flexibility as per business needs)
Uniform, discretionary bonus, free membership to our in-house gym, complimentary lunch in our staff restaurant, and other exciting benefits given by the Client to reward our efforts
To oversee contractors ensuring they deliver service as expected and within agreed SLA’s and KPI’s.
To ensure business cost and risk is reported in a timely manner.
To ensure the smooth running of all Front of House and other activities, including provided by other service partners, always seeking ways to innovate and excel.
Prepare reports on key operational metrics and complete project-work as required.
To present updates at the quarterly business review – to include presenting slides with key updates/service level monitoring/risks and business innovation.
Ensure company H&S policies are adhered to and ongoing training is provided to the wider team.
Previous experience in Guest Services and Facilities Management in a high-end client service environment is preferred.
Understanding of the demands of working in a prestigious, corporate environment and Reception, Facilities and Security processes. Experience in project management and understanding of Building Management and Facilities Management.
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
Top 30 Best Places to Work in Hospitality in 2021 winner.
Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, for further information and before applying to learn more about Rapport and our clients.