Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
THE ROLE:
The Technical Support Engineer will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.
1. Follow-up, resolve or escalate of cases using ITIL procedures
2. Track, describe and update the cases in our ITSM management system
3. Communicate clearly with the different internal, third party and client teams
4. Manage multiple cases in parallel
5. Analyse, understand, and reproduce situations existing within our products
6. Define and request configuration and code solutions
7. Deliver high quality technical directives
Knowledge & Experience
8. University Degree in IT or equivalent such as Engineering school and between 1 to 2 years’ experience in a similar role.
9. Experience with Linux machine operating systems is a must
10. Proficiency with SQL queries & commands required
11. A working understanding of ITIL processes. ITIL 4 foundation certification would be a plus.
12. Experience with Knowledge base management using KCS methodology is a plus
13. Working experience with K8S and Docker is advantageous
14. Knowledge of Fintech environment would be an advantage
Personal Attributes
15. Proven analytical and problem-solving abilities.
16. Ability to effectively prioritise and execute tasks in a high-pressure environment.
17. Exceptional customer service orientation.
18. Experience working in a team-oriented, collaborative environment
19. To be rigorous, methodical, and organised
20. Sense of responsibility appropriate to the banking industry
21. Exceptional oral and written communication skills
22. Highly self-motivated and directed.
23. Multi-tasking abilities
24. fluent in English (German would be advantageous)