Great companies start with great people Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out. Role Profile Our Engineers support with the day-to-day management of servicing our customers. They play an important role in ensuring we deliver a high-quality service and experience to our customers. Reporting directly into to the Regional Branch Management, the Engineer supports on ensuring all installations, removals, repairs & services are completed within the time frames of the customer care policy. Ensuring all policies and procedures are adhered to and operational targets and KPI’s are met, as well as operational efficiencies. Good health and safety practices are an essential part of this role. Key Responsibilities Operational support Customer service & quality assurance Health & safety compliance You will be repairing, maintaining and installing various electrical products to BS7671 Standards (18th Edition). Mandatory Requirements NVQ level 3 or City & Guilds 2360/2330 part 1 & 2. City & Guilds 18th Edition (or be willing to take the necessary training). A full UK driving license held for at least 12 months. You must have less than 6 penalty points and no IN or DD endorsements of less than five years. If you have a City & Guilds 2391 inspection & testing this will be advantageous. Successful applicants will be subject to an Enhanced Disclosure and Barring Service (DBS) check. National travel may be required as part of this role. Competencies: Patience – this role involves travelling during peak periods to and from customers premises and unfortunately traffic issues are unavoidable. Being comfortable working within the washroom environment. Professional – conducting yourself in a professional manner is key to this role for both the business and its customers. Benefits: Allocated Commercial Vehicle – You will be paid from the time your shift starts/leaving home to returning home. Standard weekly working hours - Monday to Friday – 42.5hr week. Overtime Available (1.5 rate). Route Completion Bonus. Pension and Life Assurance. Refer a Friend Programme /Incentives. ABBA Award (Above and Beyond) Recognition Programme. Sick Pay Entitlement. Personal Development Opportunities. Citron Perks – access to our internal benefits & voucher system. Employee Assistance Programme & Occupational Health Service. Remote, autonomous working, but with regular time at our service centre/s to catch up with the team, etc. Bank Holidays Off. Citron Hygiene has a wide range of customers across several different sectors including CQC (Care Quality Commissioned) registered service providers, including but not limited to care homes and nursing homes. Sadly, COVID-19 has taken many thousands of lives among older people, those with underlying health conditions and those who need the level of care provided in care homes. The Scientific Advisory Group for Emergencies (SAGE) Social Care Working Group has highlighted that people living in care homes have been particularly impacted by the COVID-19 pandemic, due to a combination of a heightened risk of severe outcomes following COVID-19 infection and the risk of outbreaks in closed settings. Under The Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021, any person entering the premises of a CQC (Care Quality Commissioned) registered service provider will need to be vaccinated unless they are exempt under the regulations. Please note it is desirable that candidates have received both doses of the Covid-19 vaccination. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position. Other details Job Family Operations Pay Type Salary Hiring Rate £30,250.00 Travel Required Yes