Customer Care Team Manager
Worldpay London, United Kingdom Apply now Posted 14 hours ago Permanent Competitive
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We're looking for a Customer Care Team Manager to join our ever-evolving Customer Care Team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
Our Customer Experience Worldpayers are at the heart of it all - enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they're always finding ways for us to grow together.
Our Customer Care Team operates between Monday to Sunday, five working days per week over a 35 hours. Hybrid working option is available for this role.
What you'll own
* Leading a Team of up to 15 Customer Care Agents for Worldpay
* Driving team performance to hit customer metrics
* Liaise with internal stakeholder management including HR, Resource Planning, Change Teams and Learning and Development
* Build a supportive environment for the team to succeed to provide the best customer experience for all our clients
* Provide coaching and development
* Deal with complex customer issues when escalated
What you bring
* Minimum of 2 years Call Centre Team management experience
* Excellent verbal and written communication skills
* Must be detail-oriented and customer-driven, focusing on providing the highest quality services to Worldpay customers
* Ability to lead and manage large teams effectively
* Proven target performance within a Call Centre management role ideally in a Customer Care or similar
* Excellent organizational and communication skills
* Ability to create and promote a positive and productive work environment with our colleagues well being as a priority
* Accountable - You never stand still, never settle. You work at pace to achieve your goals.
* Curious - You ask the right questions, listening and learning to get better every day.
* Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives.
What makes a Worldpayer
What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. #J-18808-Ljbffr