PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Assist in the delivery of excellent sn/atandards of data & information quality and support specific programmes of work Accurate and timely input of datasets that will contribute to national databases. To provide an efficient and courteous service to those Departments and staff accessing the administrative team Organising and prioritising workload based on the needs of the service Provide and receive routine information requiring tact or persuasive skills To be fully conversant with and adhere to Standard Operating Procedures, Trust Policies and agreed departmental procedures Setting up, maintaining and monitoring of systems and processes, liaising with other members of the team as appropriate Using, updating systems, producing reports and statistics for the team and for wider distribution on a regular and ad hoc basis Supporting and occasionally leading specific project work-streams Preparation of documentation for use by the team and wider organisation this may include drawing up Standard Operating Procedures Compilation of project documentation highlight reports, risk and issues logs, impact assessments etc. Assist in analysing complex data, identify data and information quality issues Ability to work to a high degree of accuracy within tight deadlines Maintain and update departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager Concentrate for prolonged periods and remains focused, whilst maintaining a friendly customer centre approach Answer general enquiries and requests Provides basic advice and training in the use of databases and other project data reports to groups of users To ensure that requests for information are dealt with in an efficient and timely manner Implement and work in accordance to relevant policies within the work environment Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality Assist in the development and compilation of departmental Key Performance Indicators (KPIs) Assisting to maintain high standards of care, including: - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal Visit and/or work at other designated Trust sites as required ensuring continuity of service General office work and any other duties assigned by Line Management The post holder will provide high quality database support to assist in ensuring that the Trust meets all statutory and non- statutory requirements in relation to data feeds and submissions from a quality perspective