IT Support Analyst - £40,000 - £50,000 Location: London, Onsite About the Role Are you a dedicated IT professional with a customer-focused mindset? Our leading insurance client is seeking an IT Support Analyst to join their dynamic IT team. This role offers a fantastic opportunity for career development into IT Service Management. You will provide 1st and 2nd line support to users, resolve technical issues, and manage ticket triage to third-party support teams. Your efforts will ensure a seamless IT service experience and maintain high levels of user satisfaction, paving the way for your growth into IT Service Management. Key Responsibilities Provide 1 st - 2 nd line Support. Log, prioritise, and manage support tickets, ensuring timely resolution and communication. Work closely with third-party vendors to ensure coordinated support. Maintain accurate records of support requests, resolutions, and follow-up actions. Diagnose and resolve technical issues, escalating complex problems as necessary. Assess and categorise tickets, directing them to the appropriate third-party support teams. Assist users with IT-related queries and provide training on common software and hardware. Required Qualifications and Skills Proficiency in troubleshooting hardware, software, and network issues. Familiarity with Windows, Microsoft Office Suite, and common IT tools. Exceptional communication skills, with the ability to communicate with technical and non-technical A service orientated mindset with a focus to deliver high-quality Relevant IT certifications (e.g., CompTIA A, ITIL) are a plus. Please get in touch - jennapioneer-search.com