Role: Security Service Engineer
Location: Nottingham
Salary: £30,000 - £40,000 per annum (OTE of up to 46k)
Technical Resources are recruiting for an experienced Security Service Engineer to join a team in Nottingham. The role involves field service repair of equipment and installation of small work systems at customer sites. The ideal candidate will have excellent troubleshooting skills, a commitment to providing exceptional customer service, and the ability to work independently to resolve issues.
Responsibilities:
* Attend customer sites in response to reported faults as requested by the Service Controller.
* Repair equipment faults and ensure the customer system is fully operational whenever possible.
* Complete service reports for all site visits, obtaining an authorised customer signature to confirm work completion. For Tesco calls, obtain a signed permit to work form.
* Contact service controllers to update them on work completed on-site to ensure the CASH system is updated and call progress is monitored.
* Close calls on Verisae using customer on-site MPC (Mobile Phone/Computer) where applicable.
* Maintain adequate vehicle stocks of consumables, tools, and spares as per company policies and procedures.
* Complete Preventative Maintenance visits according to relevant standards and schedules, completing PMV report forms and obtaining customer signatures.
* Ensure all work is completed in compliance with re...