Our seasonal annualised contracts offer hours that are at peak visitor periods only, which are predominantly around half term(s), summer, and Christmas holidays.
All Roles Include Some Weekend And Bank Holiday Working
There will be some opportunities for overtime shifts outside of this as well.
We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share.
As a Seasonal Palace Host (Sales) at Hampton Court, every moment is an opportunity to make someone’s day. You will make every visitor feel welcome and engaged through personal customer service, whilst generating the income needed to maintain our beautiful sites and keep them open for everyone to enjoy.
Role
The Sales team manages the Ticket Office, Palace shops, guidebook selling, digital visitor guide (DVG) handout, and the Magic Garden. The day-to-day role will include:
* Ticket sales and queries
* Membership sales, upgrades, and queries
* Retail sales in the Undercroft Shop and Palace Shop
* Maintaining shop spaces - cleaning, tidying, refilling, stocktakes
* Guidebook sales at the external mobile stand
* Manning the Magic Garden entrance and exit, with sales here during peak
* Assisting with the handout, collection, cleaning, and resetting of DVGs
With customer service experience from retail or visitor attractions, you will have a positive and flexible approach, adapting your style and responding to visitor needs. Working as part of a team, you will help to deliver a seamless visitor experience across the site, ensuring the highest levels of customer service are met.
You will have a suitable level of fitness in order to carry out the fundamental requirements of the job profile, which will include working at various posts across Hampton Court Palace and lifting items weighing up to 15kg. #J-18808-Ljbffr