Job Description
The WSH Billings & Collection team is a centralised finance function supporting all brands in the WSH group. We are responsible for raising nvoices across the 23 legal entities, approx 10k invoices a month, ranging from £10 to £4 Million per invoice and collections of approximately £100m per month. Your responsibilities include:
* Ensuring customers pay on time and chase any overdue invoices by using confidence and persuasive telephone manner
* Having the ability to negotiate maximising revenue and mitigating credit risk when chasing clients
* Ownership of accounts ensuring smooth transition from invoice to payment including query resolution
* Maintaining accuracy of records
* Improving and implementing debt collection processes when there are any overdue invoices or payments, and initiate legal proceedings if necessary
* Ability to work as part of a team to achieve team objectives
* Identify when client/payment is likely to become a risk and escalate
* Understanding of client needs and payment terms
Qualifications
What we want from you:
This is the role for you if you have previous experience of working in a customer facing role such as retail or customer services:
* Confident and persuasive telephone skill with a clear and concise telephone manner and the ability to communicate at all levels
* Clear and concise written communication
* Strong critical thinking and decision making skills
* Understanding cashflow and the importance for business
* Basic Excel skills as a minimum
* Basic knowledge of legal process on debt recovery
* Basic Tax understanding (agency/principle)
Additional Information
And in return, we offer:
* 25 days holiday (plus public holidays)
* Enhanced pension
* Life Assurance cover
* Discounts available on the high street shops, holidays, gyms and cinemas
* Wellbeing assistance
* Hybrid working arrangements
* Volunteering Days
* Enhanced maternity leave
* Secondary Carer leave
* Wedding/Commitment day leave
* Bespoke training & development, including apprenticeships
* Salary £25,000 to £30,000 per annum depending on experience