Contents Location About the job Benefits Things you need to know Apply and further information Location Westminster, London About the job Job summary We are looking for a Head of Building Management who has technical qualification in engineering, electrical or other hard services and will be responsible for the effective management and delivery of hard and soft services, utilities, security and health & safety at the Centre. As a departmental budget holder, you will work with the Venue Operations Director and apply best practice to create the Centres annual maintenance budget. You will be accountable for the budget, presenting monthly reports on variances and savings and seeking ways to reduce costs without impacting client facing delivery. You will uphold the Centres values and operating principles at all times. Job description The QEII Centre is circa 27,000 Square Metres in size and is set out over 10 floors (including 3 basement levels). Equipped with 18 passenger/goods lifts, 6 plantrooms, 3 cooling towers, 3 ammonia chillers and 3 boilers it requires experience and knowledge to ensure we stay operational and compliant. The Operations department ensure the smooth running of the site and the delivery of excellent customer service both internal and external. Being on point with our hard and soft service contractors - and managing sub-contractors to deliver projects and routine maintenance - is key to the success of both the department and the wider Centre. As the Centre enters a period of sustained project activity your experience and project management skills will be essential. You will be responsible for the effective management and delivery of hard and soft services, utilities, security and health & safety at the Centre. As a departmental budget holder, you will work with the Venue Operations Director and apply best practice to create the Centres annual maintenance budget. You will be accountable for the budget, presenting monthly reports on variances and savings and seeking ways to reduce costs without impacting client facing delivery. You will uphold the Centres values and operating principles at all times. Key Tasks As the Deputy to the Venue Operations Director, the role is the main lead on day-to-day FM operations, compliance and health and safety. Line manage and develop x2 direct reports responsible for day to day hard/soft services delivery. Project management of capital refurbishment projects and all small works Primary liaison with our procured service partners (hard and soft services), to reconcile any variable costs against budget and job specification, to ensure that fixed contracted services are being delivered to the agreed standard/SLA. Management of fixed assets, ensuring the Venue Operations Director is informed of matters relating to the life cycle of our legacy plant and machinery. Lead on procurement of services in scope, ensuring best value and strategic goals met To lead on our sustainability planning and all environmental matters. Review and maintain the Centres Emergency and Business Continuity plan arrangements ensuring they are fit for purpose and regularly tested. Manage energy including control of costs/usage and liaising with utility suppliers Hard and Soft Services Provide direction; support and strategic/operational input to major contracts Hard Services; Cleaning; Reception; Porterage; Catering; Fire Safety; Lifts; and others To create a strategy for overall PPM and ensure statutory compliance objectives are met To establish and meet quality control standards for client facing services including (but not limited to): cleaning; porterage; catering; reception; security; pest control To conduct and document daily building inspections in regard to fabric, M&E, cleaning, pest control and security and to report deficiencies to our service partners Lead on FM related technology like CAFM and BMS, and oversee the FM Helpdesk function Health and Safety To work with the Venue Operations Director to maintain the Centres Health & Safety Policy and to ensure all staff training pertaining to health and safety is kept up to date. To work closely with other Heads of Departments to ensure events health and safety is prioritized including CDM; electrical infrastructure; permits; and contractor onboarding To manage the online incident reporting system for the Centre ensuring that all incidents, accidents and near misses are investigated and documented. Manage fire safety systems and processes. Security To manage the service partner security contract, ensuring a 24-hour manned service is maintained, that all legal compliance is adhered to and that all operations are in line with Security Industry guidance. To ensure risk assessments are conducted for events and that the appropriate systems and processes are in place for high risk or VIP events. Maintain and manage security assets such as scanners; CCTV; access control Leadership To lead and manage team members, providing effective coaching, mentoring, 1:1 meetings and robust line management. Additional information: To attend industry networking events and to monitor competitors. To maintain an up-to-date awareness of competitive trends, industry innovations and building regulations and legislation. The above is not exhaustive and other duties not outlined may form part of the employees job description. Person specification Experience and qualifications: Essential Technical qualification in engineering, electrical or other hard services (e.g. degree, City & Guilds, HND or apprenticeship) or relevant equivalent experience Detailed knowledge and understanding of all hard services; and the ability to challenge contractors and propose alternative solutions Recent experience in an FM leadership role overseeing multiple contracts and services ideally within a corporate hospitality, events environment or public sector Leadership skills, mentoring and coaching ability, and relationship builder Proven strategic outlook, with a view to setting up long term plans and goals Strong customer service skills and the highest level of service standards High attention to detail with excellent organisational skills plus the ability to multitask Competency in creating relevant service level agreements and key performance indicators Excellent verbal and written communication skills, Microsoft Office and finance systems Project Management and CDM experience Recognised UK Health and Safety qualification(s), e.g., NEBOSH or IOSH Desirable Public sector contract and procurement experience Budget and finance experience and skills Security contract experience Ability to provide innovative, creative, and pragmatic solutions to problems Extensive CAFM, BMS experience, event management systems (preferably Momentus) Net zero planning; carbon reporting; and ability to drive a sustainability agenda through an organisation Behaviours We'll assess you against these behaviours during the selection process: Leadership Working Together Managing a Quality Service Communicating and Influencing Making Effective Decisions Benefits Alongside your salary of £50,000, Queen Elizabeth II Conference Centre contributes £14,485 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. QEII benefits will include: Bonus scheme (discretionary) calculated on corporate and individual Membership of the Civil Service Pension Scheme 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day Subsidized staff restaurant/coffee bar Interest free season ticket loan Cycle to work scheme On site cycle rack 3 days paid volunteering Participation at staff events; celebratory, educational, team Access to learning and development tailored to you A working culture which encourages inclusion and diversity Regular employment engagement activities You will be required at times to work evenings and weekends as necessitated by the business and Overtime/TOIL would be payable. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours. How to Apply Candidates should apply by submitting their CV and a statement of suitability to hrqeiicentre.london having reviewed the Job Description which is available on our website. The statement of suitability should be no more than two sides of A4 and should set out how the candidate meets the criteria set out in the person specification within the Job Description. The closing date for applications is 10th November 2024 23.59 This vacancy is using the Civil Service Success Profiles Framework, and will assess your Behaviours, Strengths, Experience and Technical skills as set out in the job specification. Applications will be sifted on candidates' experience against the requirements of the role on 13th November 2024 Interviews will take place on Thursday 21st November 2024. 2nd stage interviews will take place on Tuesday 26th November 2024. Feedback will only be provided if you attend an interview. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Medical Successful candidates will be expected to have a medical. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : HR Department Email : hrqeiicentre.london Telephone : 02077984012 Recruitment team Email : hrqeiicentre.london Further information The QEII Centre's recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition. If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or you feel that recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the HR Department hrqeiicentre.london in the first instance. https://qeiicentre.london/about/join-the-team/ Attachments Head of Building Management JD Oct 24 Opens in new window (pdf, 336kB) Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail