Job Introduction
We are recruiting for a Customer Contact Specialist to join our Volvo Dealership in Leamington Spa. You will be working 27.5 hours per week between Monday - Friday, 8am 1pm. You will also be required to work every other Saturday, 8:30am - 1pm.
Excellent Basic Salary with an OTE of up to £21,500 plus benefits
This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.
Role and Responsibilities
* Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
* Accurate data inputting of customer details
* Increase customer retention while ensuring customer satisfaction
* Improve and drive lead conversions
* Contacting prospective customers and upselling products
* Initiating the solving of customers problems in a professional manner
* Adhering to brand standards
About you
1. Customer focused with excellent communication & organisational skills
2. Self-motivated & target driven
3. Able to work on your own or as part of a team
4. Ability to use your own initiative to provide impeccable customer service
5. Smart and presentable with an outstanding telephone manner
6. Competent using Microsoft Office
7. Motor trade, auto...