Sales Administrator - Filled In Ferndown
An exciting opportunity has arisen to join a growing team within a well-established Manufacturing Company in Ferndown. This role would suit a candidate with previous order processing, technical administration, or customer service experience, and the ability to work well within a busy, ever-changing environment.
On-the-job training and support will be given as the successful Sales Administrator will be working alongside another Sales Administrator in the team. Our client is looking for someone who is comfortable working in an open plan, often busy (but friendly!) office environment. Someone who can manage their own workload and is comfortable multi-tasking would be ideal. No one day is the same!
SALES ADMINISTRATOR KEY RESPONSIBILITIES:
1. Work closely with the sales and service team, managing the sales order inbox, and ensuring that new orders are processed in a timely, efficient manner.
2. Raising credit notes as required and dealing with any other order-related queries prior to their completion.
3. Process product and service sales orders through to customer delivery and job completion, ensuring that international trade regulations are always adhered to.
4. Liaising with customers, suppliers, distributors, and other third parties and internal departments via phone and email – excellent communication skills and a clear and concise approach are essential.
5. Ensuring that customers are updated with any progress in relation to their orders, production schedules, or supply changes.
6. Assist with planning and processing of shipping schedules.
7. Reporting – complete regular sales forecasts and risk management reports, as well as customer-specific order book reports.
8. Complete material replenishment plans and manage the order book plan.
9. Provide support for internal and external Quality Management Assessments for Sales Order Processing data.
10. Assume the role of the main interface between the business sales and supply chain departments to ensure that customer deliveries are fulfilled within agreed time frames and expectations.
SKILLS, QUALIFICATIONS, AND EXPERIENCE REQUIRED:
1. Previous experience of working in a similar order processing or sales administration role, within either a technical, manufacturing, or engineering environment would be preferred.
2. Training will be provided, but our client is looking for someone who is a confident learner, willing to take on new challenges and learn new processes.
3. High attention to detail and excellent time management skills are essential, as well as the ability to work independently and in a team environment.
4. You will need to be IT literate and be capable of quickly learning new software platforms – if you have worked with ERP or MRP software packages, this would be ideal, but our client is willing to train as well.
5. Microsoft Excel experience is required for this role as you will be updating and manipulating Excel records, alongside other internal systems and processes.
6. Previous experience of international logistics would be ideal, but not essential.
7. Confidence to work in a fast-paced, time-critical environment is essential.
Our client is looking for someone who can work from their lovely Ferndown offices on a full-time basis. They work Monday to Friday, with an earlier finish on a Friday.
Some flexibility can be arranged in terms of hours, but Monday to Friday office presence is required, given the nature of this role and how it integrates with the wider team.
Excellent benefits, including free parking, private medical insurance, excellent company pension scheme, a competitive salary, and more, on offer!
For more information about this role, or to apply, please get in touch with Collaborate Recruitment. We look forward to hearing from you.
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