IT Operations Team Leader (NSR)
Department – IT Operations
Responsible to: IT Operations manager
Location: Bury
Hours – 08:00-16:30 or 08:30-17:00 (40 hours)
Role Overview
Reporting to the IT Operations Manager, the IT Operations team leader will be part of the strategic management team for Operations, responsible for the successful management of daily activities within the New Services and Roll Outs team (NSR). The purpose of the role is to manage the team, control and coordinate workload, drive quality, consistency, and improvements within the NSR team.
The NSR team are responsible for the commissioning of new services such as, but not limited to, new offices, new warehouse hubs, new proof of concept trials, new equipment and technology, and mass rollouts to the retail estate.
Key Responsibilities
1. To be responsible for the management of the team, workload, and day-to-day activities.
2. Leading the team, providing guidance, mentoring, and direction, and overseeing their multiple pieces of work.
3. Coordinating the efforts of the team to ensure that all NSR work is on track and meeting the objectives.
4. Developing and implementing best practices and standards alongside IT Ops management.
5. Providing regular updates and progress reports to senior management on the status of all pieces of work.
6. Leading weekly reviews informing stakeholders of each rollout being managed in the team.
7. Identifying and addressing any issues or obstacles that may be impacting the progress of each workstream.
8. Managing relationships with key stakeholders and ensuring they are kept informed of progress and changes.
9. Ensuring team adherence to the group’s methodology and procedures.
10. Conducting 1:1’s and team meetings with the team.
11. Managing HR related aspects within the team such as holidays, performance reviews, and absence management.
12. Being responsible for documenting and training processes to the team.
13. Overseeing any escalated issues for IT Operations management.
14. Feeding into strategic team reporting for IT Operations.
15. Participating in budget planning for the NSR team.
16. Ensuring thorough resource planning for the team is controlled and feeds into the wider IT Ops resource scheduling for engineering and dispatch teams.
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