Hire Controller
Stourbridge
Full-time
Temp-perm
8am-5pm (Mon-Fri)
GBP11.44 per hour
We are currently recruiting for a Hire Controller to join one of our well-established clients in the Stourbridge area. The successful candidate will have strong communication skills, both written and verbal, and have strong attention to detail and organizational skills.
The Hire Controller is responsible for managing the rental process of equipment, ensuring customer satisfaction, and maintaining accurate records. This role does not require prior experience, as training will be provided.
Job requirements:
* Provide a high level of customer service to both new and existing customers
* Handle all customer inquiries (face to face, phone, and email)
* Follow up on any quotations inquiries
* Maintain CRM system and ensure that the data is accurate and up to date
* Ensure all paperwork and certifications are compliant and up to date
* Ensure all hire numbers are correct and ready for collection
* Ensure stock is maintained and accurate
* Communicate all losses and damages to the customer in a timely manner
* Any other duties as required
The successful candidate will possess:
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Basic computer skills and proficiency in office software
* Attention to detail and strong organizational skills
* Willingness to learn and adapt to new tasks
* Excellent time management skills
* Experience in a customer service-based role
* Confidence in using systems such as Microsoft Office
* Ability to work effectively independently and as part of a team
If this sounds like something you would be interested in, apply today!
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