Summary
This position of an IT Intern is to support the ICT team in various technological initiatives while gaining practical experience in the field of Information and Communication Technology. The IT Intern will assist in maintaining and troubleshooting hardware and software, providing technical support to staff, and contributing to ongoing ICT projects.
Wage
£18,000 a year
£18K - £24k p/a
Training course
Information communications technician (level 3)
Hours
Monday- Friday (9:00am- 5:30pm) Shifts to be confirmed
37 hours 30 minutes a week
Possible start date
Sunday 30 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
This position of an IT Intern is to support the ICT team in various technological initiatives while gaining practical experience in the field of Information and Communication Technology. The IT Intern will assist in maintaining and troubleshooting hardware and software, providing technical support to staff, and contributing to ongoing ICT projects. This role is designed to offer hands-on experience in systems administration, network management and technical support enabling the intern to develop skills essentials for a successful career in ICT.
Main Responsibilities:
* Provide technical support to end-users by resolving desktop and production software, hardware and network issues
* Assist in the setup, configuration and maintain the functionality of the company's applications, systems and hardware
* Help with data backups, system restores and general maintenance of IT infrastructure
* Troubleshoot and resolve basic IT issues under the guidance of the IT Manager
* Participate in IT-related operational tasks to support the business
* Assist with Incident, Change, and Problem Management
* Handle any reasonable requests within the scope of your competencies
* Provide cover for the IT Manager during leave or periods of high activity
Where you’ll work
77 Leadenhall St, London,
EC3A 3DE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JUST IT TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
* ICT (Information Communications Technician) level 3 apprenticeship standard
* You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
* Your training will include gaining a level 3 IT qualification
Requirements
Essential qualifications
GCSE in:
* English (grade C/4 +)
* Maths (grade C/4 +)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Initiative
* Patience
* Positive attitude
* Motivated
* Hard-working
* Willingness to learn
* Hardware and software
* Excellent time management