3rd Line Support Engineer – Global brand – Oxford – Hybrid – 6 month contract – Inside IR35 Rate: £(Apply online only)pd inside IR35 Inside IR35 - 6 months contract Oxford – Hybrid (3 days onsite) Overview: We are currently partnered with a Global brand who are looking for a highly skilled 3rd Line Support Engineer with expertise in Microsoft Modern Workplace solutions, particularly Microsoft Intune. You will play a critical role in providing advanced support, troubleshooting complex issues, and driving the adoption of modern workplace technologies. Role and Responsibilities: Provide 3rd line support for Modern Workplace technologies, including Intune Troubleshoot and resolve escalated issues related to device management, security policies, application deployment, and user access Install, configure, and maintain devices to support lab equipment, and software applications within the laboratory Collaborate with scientists, researchers, and lab staff to understand their specific needs and recommend digital solutions Implement best practices to ensure the reliability and consistency of digital systems in the lab Assist in the design, configuration, and optimization of Microsoft Intune to ensure a seamless user experience Collaborate with 1st and 2nd line support teams to provide knowledge transfer and resolve complex incidents Implement and manage compliance and security policies in line with industry best practices Support Windows 10/11, macOS, iOS, and Android environments within the enterprise Assist in the rollout of new features and updates to Microsoft Modern Workplace solutions Provide documentation, training, and best practices for end-users and IT support teams Liaise with vendors and Microsoft support when required to resolve critical issues Essential Skills and Experience: Proven experience in a 3rd line support role with a focus on Modern Workplace technologies Expertise in Microsoft Intune and Windows Autopilot Strong understanding of Microsoft 365 Hands-on experience with device compliance, security baselines, and application packaging/deployment Proficiency in Windows 10/11, macOS Familiarity with ITIL framework and service management processes Excellent troubleshooting, analytical, and problem-solving skills Strong communication skills with the ability to explain technical concepts to non-technical users