Act as the point of contact for dealing with routine enquiries made to the Volunteer Services department using judgement and decision making to ensure the outcome of communication is satisfactory. This will include liaising with other team members and/or volunteers as appropriate. Ensure office standards are adhered to; ensuring a high level of professionalism, empathy, and exceptional customer service at all times. To liaise directly with clinical and non-clinical areas and external organisations to ensure volunteering opportunities are effectively advertised and promoted. Ensure communication to clinical and non-clinical areas is effective and clearly identifies what tasks can be undertaken by a volunteer and what is inappropriate. High level of IT literacy and attention to detail with the ability to analyse data to produce graphs and presentations. Production and interpretation of monthly reports of the utilisation of volunteers to identify actions taken to improve performance. Extract data from the management software package to produce graphs and presentations for the Head of Volunteer Services to present to stakeholders. Manage and communicate a wide range of information, some of which will be sensitive and complex relating to patient information and needs. Support the coordinators in the management of the volunteers when needed. Provide general administrative services as required by Volunteer Services. Continually develop the onboarding process for new volunteers and ensure it includes all mandatory information. Attend meetings, as required, to ensure effective communication with all service users and that volunteer services are represented. Maintain accurate and up-to-date training records for all volunteers to assure compliance is adhered to in line with trust policy. Provide timely collection and delivery of paperwork throughout the Trust regularly involving frequent visits to clinical and non-clinical areas. Prepare papers and complete necessary documentation for meetings and recruitment days. Provide group cross-cover within the team during absence. Support with the weekly rotas of volunteer cover within the Trust. Arrange and support the induction for volunteers on their first shift and make any reasonable adjustments if required. Act as the point of contact with HRSC for the progress of volunteer applications and attend weekly progress meetings. Plan for known situations, re-prioritise work, and accommodate changes as needed. Monitor the charitable funds within the department and support the Fundraising Group to ensure sufficient funds are available for future purchases. Monitor and review the fundraising in Volunteer Services ensuring that the budget is adhered to and that funds are appropriately spent. Be able to work flexibly when required, including occasional evening or weekend work agreed with appropriate notice. Deal with concerned patients, relatives, carers, and visitors with tact, patience, and discretion, especially when conveying sensitive information. Ensure confidentiality is maintained in all communications and that documents and sensitive information are secure at all times. While the post is predominantly based on one site, this is a group position and there will be a requirement to work cross-site when needed.