JKC is looking for a Service Advisor. Your role As a Service Advisor, you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. Key responsibilities: To provide an outstanding level of customer care Book service and repair work always ensuring workshop and parts availability To keep customers fully informed of progress and advise of extra work needed To organise loan car bookings To invoice on time and accurately To obtain and process payments according To achieve hours sold targets as a member of a motivated team To maintain accurate customer records on Kerridge To make telephone follow-up/Upsell/Progress calls To convert as many inbound/outbound calls into bookings as possible Your profile At least one year of experience in a similar role within a franchise vehicle retailer Effective communication skills Commitment to delivering customer excellence A good standard of verbal and numerical reasoning Computer literacy A keen eye for detail Target driven Full UK driving licence Rewards 22 days of annual leave, plus 8 public holidays Pension Scheme Life cover Private medical cover Access to car scheme Perks discount card Cycle scheme Savings Club