Who You Are You are a dynamic and detail-oriented individual with a passion for improving housing conditions and resolving inquiries efficiently. Your excellent communication skills enable you to liaise effectively with various stakeholders to ensure high-quality service delivery. What the Job Involves In this role, you will lead the handling of temporary accommodation (TA) complaints and manage members' inquiries, ensuring swift and effective resolution. You will collaborate with managing agents and internal colleagues to verify the suitability of temporary accommodations, working in tandem with our property inspectors to enhance the quality of housing provided. Delivering outstanding customer service to our residents is a fundamental aspect of your role. Skills Excellent communication skills Strong problem-solving abilities Experience in property or housing management Ability to work collaboratively with teams Exceptional customer service skills