Job Description Airline Support Field Service Representative Full Time - 37 hours per week, Monday to Friday with on-call Globally Mobile We have a number of exciting opportunities for enthusiastic, proactive and delivery driven individuals to join our Service Operations Airline Support Team network as an Airline Support Field Service Representative. This team provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers. These positions are based at locations around the world close to our customers operations. The successful individuals will be assigned against a local main base but will be expected to spend the majority of their time deployed internationally, often with limited notice, on long- or short-term assignments. Please note: There will be an onsite assessment centre taking place at the LDC on Wednesday 12th Feb 2025 in Derby, an alternative virtual session will be offered for those outside of the UK. Candidates successful at this assessment will be accepted into the International Assignee pool. The right to work in the UK is necessary for this role. Responsibilities: Provide 24/7 support of customers promoting timely resolution of issues by communicating through the appropriate IT systems and channels. Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data. Identify potential issues with products & services to enable them to be proactively managed. Monitor warranties & guarantees and airline debt, reporting any significant trends. Provide customer business forecast inputs, fleet plans and shop visit plans. Identify potential product and services sales opportunities for Rolls-Royce within the airline’s business. Able to represent the Rolls-Royce position to a customer and uphold that position in challenging circumstances. Provide support of new product introduction and in preparing customer readiness for the receipt of products. Why Rolls-Royce? Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, frequency will depend on business needs, nature of role, what works for the team and for the individual. Discover more on our GBS Service Portal about hybrid working. Who we’re looking for: Being a part of Rolls-Royce you’ll know we put safety first, do the right thing, keep it simple and make a difference. These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles. You will possess a thorough knowledge of the civil aviation industry and a good understanding of Rolls-Royce products and service contracts. This role demands a high degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver. Have experience of working in a customer facing environment and ideally be educated to degree level in a relevant discipline or equivalent, with a good understanding of Rolls Royce’s strategy and business objectives. Have a technical and/or services background and ideally experience of working with gas turbines, their operation and functionality plus familiarity with airline operator’s line maintenance practices and regulations. Customer focused, a clear concise communicator, IT literate and ell organised with a proven ability to plan and prioritise to achieve on-time delivery. Culturally aware, with good business acumen and ability to deal with ambiguity in a changing fast paced environment. Join us & help Rolls-Royce and our Customers to become a high-performing, competitive, resilient business. Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Staff Grade SNBG (7-10). This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. Learn more about our global Inclusion Strategy Grade: SNBG (7-10) For further information please contact: Robert Dickenson Recruiter: Cathryn Thomas Learn more about our global Inclusion Strategy Job Category Services Supp/Tech Reps Posting Date 20 Dec 2024; 00:12 Posting End Date 12 Jan 2025