Chapter 2 uses a combination of people, process and technology to scale our client’s businesses. We have redefined the traditional RPO model to achieve fast, economical and exceptional results. Our holistic approach combines a dedicated embedded talent, best in breed technology and employer branding into organisations across all sectors. We are a global business with team members located in EMEA, South Africa, APAC and USA. Having grown 1300% in the first two years of business, the team is growing rapidly With an amazing company culture our employees are empowered to help us achieve our mission. The Chapter 2 team is passionate about the evolution of recruitment and talent acquisition. We are loyal to our clients, company vision and each other - working together and supporting one another. We are united and relentless in our drive to deliver results for both our clients and ourselves. We are comfortable with uncomfortable conversations. Honesty and communication are the backbone of everything we do. Who you are This is an exceptional opportunity for an experienced People leader to drive transformative change across multiple jurisdictions, overseeing the People and Culture strategy at Chapter 2 across all our business locations. As a member of the senior leadership team, the Head of People and Culture will be responsible for defining, implementing, and evolving Chapter 2’s global people strategy, ensuring alignment with the company’s ambitious growth objectives and values. The role demands a strategic, operational and results-driven leader with deep expertise in People and Culture, HR operations, and employment law, coupled with a strong track record of influencing business outcomes and fostering an inclusive and high-performing organisational culture. The successful candidate will be instrumental in attracting, developing, and retaining top-tier talent, ensuring the business remains agile, efficient, and well-positioned for future expansion. What You’ll Do Strategic Leadership Develop and implement a global people strategy aligned with the company’s mission, values, and business goals. Drive innovation and continuous improvement in People and Culture practices, ensuring alignment with business goals and long-term vision. Foster a strong company culture that promotes diversity, equity, inclusion (DEI), and employee well-being. People Framework & Policy Evolution Responsible for labour/employment law compliance across all business jurisdictions. Managing and coordinating payroll across all business jurisdictions. Redesign and implement global people frameworks, policies, and procedures that support business growth and employee engagement. Simplify systems and processes, ensuring they are empowering, scalable, and reflective of Chapter 2’s values and culture. International Expansion & Compliance: Establish and execute strategies for international growth, ensuring employment law compliance, and optimizing HR systems (HRIS), payroll, and compensation/benefits across the UK, EU, and South Africa. Organizational Design & Development: Lead complex organizational transformation initiatives, partnering with senior leaders to drive change and foster a high-performance culture. Advise and coach leaders at all levels, building capacity and aligning teams to strategic priorities. Learning & Development: Lead the design and implementation of an organization-wide learning and development strategy, fostering continuous growth and development across all levels of the organization. Data-Driven Decision Making: Leverage people data, KPIs, and employee feedback to drive improvements in organizational performance, culture, and people initiatives. Use data to inform strategic decisions, track progress, and identify opportunities for growth. Leadership & Stakeholder Management: Provide guidance and mentorship to People leaders across diverse geographies. Act as a trusted advisor to senior leaders, ensuring alignment on people strategies and business priorities. Performance & Succession Management: Lead and drive performance management processes across the organization. Take ownership of succession planning, leadership development, and talent retention strategies to ensure long-term organizational success. Employee Experience & Engagement Drive initiatives that enhance the employee experience from onboarding to exit. Compensation & Benefits: Partner with leadership teams to ensure competitive and equitable compensation practices, optimizing employee benefits and ensuring the organization remains an employer of choice. Oversee and facilitate employee relations, conflict resolution, and organizational change initiatives, ensuring alignment with company values and fostering a culture of respect, collaboration, and accountability. Lead efforts to strengthen a cohesive and inclusive company culture. Develop and champion DEI strategies to foster an inclusive workplace. Establish metrics and accountability for diversity goals. Implement wellness programs supporting physical and mental health. Advocate for work-life balance and flexible work arrangements. Promote psychological safety and a positive work environment. Co-ordinate company social events. Internal Communications Facilitate and lead the company’s monthly Town Hall meetings: ensuring transparency, alignment, and engagement across all levels of the organization. Oversee company-wide engagement efforts, including Town Halls, People and Culture related communications and ERG-led events. Shape internal communications to enhance transparency and trust. Ensure the company is positioned as an employer of choice. Management of Glassdoor reviews. Collaborate with marketing teams to strengthen employer branding globally. What We're Looking For Relevant HR qualifications, CIPD Level 7 DE Labour Law (not essential) Proven experience as a senior People leader, such as Head of People or Senior Business Partner, in a high-growth, international organization. Demonstrated ability to lead people strategy in a fast-paced, dynamic environment, balancing strategic vision with operational execution. Deep knowledge of HR and employment law, with experience working across multiple jurisdictions Exceptional leadership, stakeholder management, and influencing skills. Ability to build strong relationships with senior leaders, influence key business decisions, and drive organizational change. Strong business acumen and data-centric mindset, with the ability to use analytics to drive decision-making and improve organizational outcomes. Passionate about creating an inclusive and diverse workplace culture that fosters employee engagement and development. Highly self-aware, adaptable, and proactive, with the ability to lead by example and inspire others. Excellent communication skills, with the ability to navigate complex issues and present clear, actionable insights to stakeholders at all levels. Ability to thrive in a rapidly evolving, entrepreneurial environment, and a passion for building scalable systems and processes to support growth. Key Competencies Leadership & Vision Strategic Thinking & Problem Solving People-Centric Mindset Data-Driven Decision Making Organizational Transformation & Change Management Diversity, Equity, and Inclusion Advocacy Employee Relations & Conflict Resolution International Compliance & Employment Law Expertise Chapter 2 are committed to growing a diverse workforce that represents all people regardless of race, ethnicity, religion, age, gender identity or expression, sexual orientation, disability or neurodiversity. We encourage applications from all backgrounds and will make any recruitment or interview adjustments that will ensure a comfortable candidate experience