Modern Workplace Analyst
Contract
Initially 3 months
Inside IR35
Leeds / Hybrid - 4 times per week on site
Key Accountabilities
IT Service Delivery
• Provide remote and desk-side support and assistance to employees (users) with regard to IT services provided by the UK IT department
• Liaise and coordinate with the Group Service Desk to ensure timely identification, capture, assignment, processing and completion of incidents and service requests
• Monitor ticket queues to identify trends and escalate to Major Incident or Problem where appropriate
• Knowledge sharing and participation in meetings to ensure an excellent customer experience
• Provide advice and guidance to customers and liaise with 3rd parties on support issues where appropriate
Technical Support
• Support videoconferencing facilities & meeting room functionality across the UK estate (including tele-conferences, web meetings and room bookings)
• Troubleshooting of basic networking issues including cabling and patching
• Troubleshoot hardware and software problems for desktops/laptops printerst.
Device Management
• Procure and deploy laptop / desktop and mobile devices according to group standards, ensuring devices are registered appropriately within group platforms
• Install, configure, support and troubleshoot software application and services including Windows platforms, Microsoft Office 365, Internet B...