Job summary
We are currently seeking a full-time Receptionist to join our friendly and supportive reception team within Resource Centre, Walker Close.
The position is hours per week, Monday to Friday, 09:00 - 17:00.
This is a fixed term contract for 12 months or a secondment opportunity for internal applicants.
Main duties of the job
When working on reception, you will be the first point of contact for service users, carers, visitors and professionals. You will be expected to demonstrate effective team work skills as well as the ability to work independently. Tasks will include, but is not limited to: answering the phone and emails, liaising directly with service users, clinicians and external agencies, scanning and uploading of information onto our electronic patient record - Lorenzo.
You are also required to complete day to day operational tasks such as logging maintenance requests.
You will be required to demonstrate exceptional interpersonal and customer service skills. A working knowledge of Microsoft Office packages, including Word and Outlook will be essential. Knowledge of the trust system Lorenzo would be an advantage.
About us
Benefits are:-
1. NHS pension
2. comprehensive list of training programmes
3. starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
4. NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
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Person Specification
Experience
Essential
5. Use of ICT applications / packages Experience of working in a busy reception / office environment. Dealing efficiently and politely with both internal and external customers
Qualification
Essential
6. NVQ 2 Customer Service or Equivalent qualification or experience
Knowledge
Essential
7. Microsoft packages
Other
Essential
8. Able to travel independently