An exciting opportunity has arisen to lead our fantastic Bristol branch.
If you’re a commercially minded, customer-focused leader with a passion for sales, we’d love to hear from you!
Duties and responsibilities:
* Be highly sales-driven and commercially aware, consistently seeking opportunities to increase revenue and improve store performance.
* Lead a customer-focused team to maximise sales, exceed targets, and deliver outstanding service.
* Be a hands-on leader, working alongside the team to inspire and motivate, leading by example in all aspects of store operations.
* Manage stock effectively, ensuring the right products are available at the right time, and commercially merchandised.
* Use sales data and insights to drive commercial success and optimise store performance.
* Ensure the customer experience is seamless, keeping them at the heart of all store operations.
* Handle customer complaints efficiently and professionally to maintain high service standards.
* Recruit and develop a high-performing team, coaching and training them to excel in sales and service.
* Maintain a positive, can-do mindset, ensuring the store runs smoothly and efficiently, even in challenging situations.
* Ensure all policies, promotions, and procedures are carried out accurately and on time.
* Maintain high visual merchandising standards, working closely with the Visual Merchandising team.
Requirements:
* Excellent communication skills, with the ability to build relationships with customers and colleagues across the business.
* 2-4 years of management and sales experience in a customer service-driven role.
* Proven track record of achieving sales targets and driving business performance.
* Strong leadership skills, with the ability to inspire and develop a team.
* A hands-on approach, with a willingness to get involved in all aspects of store life.
* A proactive, solutions-focused mindset, always looking for ways to improve and solve problems.
* Strong organisational and planning abilities to ensure smooth store operations.
* Keen commercial awareness, with the ability to analyse sales trends and respond effectively.
* Experience in stock management, ensuring optimal levels and reducing shrinkage.
* Strong visual merchandising skills, with an eye for creating an engaging store environment.
* IT competency to manage systems and reporting effectively.
Competitive salary and great benefits.
Commission on personal sales.
Excellent staff discount (after qualifying period).
28 days holiday per year (inclusive of bank holidays), rising to 33 days after 5 years of service.
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