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Date: Feb 26, 2025
About Franke
The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About the job
We're looking for a Service Engineer based in East Scotland/Edinburgh. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers.
1. Ensure agreed Franke UK Technical Standards and Processes are adhered to.
2. On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends).
3. Highlight Technical skills gap.
4. Highlight issues where Account Support is required due to ongoing Customer Issues.
Requirements
1. Ability to demonstrate an understanding and experience in remit of the Field Engineers role.
2. Excellent communications skills.
3. Personal integrity.
4. Analysing and prioritising.
5. Understand when to inform and when to escalate issues.
6. Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
What we offer you
We offer a dynamic work environment and the opportunity to be part of a leading company in the coffee solutions industry.
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