Job summary
The post holder will be required to provide administration services to the Therapy department, this will include - good communication skills, production of documents, updating systems, updating referrals, collating of information, mail distribution, typing, answering telephone queries, providing clerical support for CAP triage team.
This post is permanent at 37.5 hours per week.
Main duties of the job
As one of the first points of contact for the department, the Clerical Officer will deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisation in all aspects of communication. This will include:
1. Dealing with telephone queries appropriately, referring more complex queries onto the appropriate person.
2. Providing excellent customer service to the organisation.
3. Collecting, opening, and acknowledging post and emails within specified timescales.
4. Dealing with all other enquiries via email or in person for the departments appropriately, referring to others as required.
5. Recording messages as required for the department.
6. Developing documents and data inputting, the role will provide an administration service to a high standard.
7. Producing documents for the department such as correspondence, posters, leaflets, presentations, etc.
8. Inputting information into systems, maintaining accuracy.
9. Creation of databases for recording of information as necessary for the administrative needs of the department.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK, we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements, and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Date posted
26 March 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,970 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
130-AC032-0325
Job locations
The Guildhall, St Helens Road, Swansea, SA1 4PE
Person Specification
Qualifications / Knowledge
Essential:
* Vocational level 2 or able to demonstrate equivalent level of knowledge, skills and experience.
Desirable:
* ECDL.
Experience
Essential:
* Knowledge of a range of work procedures.
* Experience of working in an office environment.
* Knowledge of data protection.
Desirable:
* Previous NHS or education experience.
Values
Essential:
* Can demonstrate SBU values.
Other
Essential:
* Able to work as part of a team and prioritise workload.
* Diplomatic.
Aptitude and abilities
Essential:
* Ability to handle information tactfully.
* Ability to exercise judgement when dealing with enquiries and problems.
* Good computer skills.
* Proven communication skills.
* Able to remain calm under pressure.
Desirable:
* Ability to speak Welsh.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer details
Employer name: Swansea Bay University Health Board
Address: The Guildhall, St Helens Road, Swansea, SA1 4PE
Employer's website: https://sbuhb.nhs.wales/
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