Job Description
Job Title: Account Manager
Location: Northern Ireland
Client: Prestige Public Sector Client
Job Type: Full-time, Permanent
Salary: Competitive, Dependent on Experience
About the Role:
We are seeking a highly motivated and experienced Account Manager to oversee the operations management for our prestigious public sector client in Northern Ireland. As the Account Manager, you will play a key role in ensuring the highest standards of cleanliness and hygiene are consistently maintained across all assigned sites. You will lead a team of cleaning staff, implement cleaning schedules, manage budgets, and ensure compliance with health and safety regulations, all while delivering exceptional service to our public sector client.
Key Responsibilities:
• Team Leadership: Manage and supervise a team of cleaning staff, ensuring effective deployment of personnel and maintaining high team morale.
• Quality Control: Conduct regular inspections/audits of all cleaning areas to ensure compliance with client specifications and industry best practices.
• Client Relationship Management: Build and maintain strong relationships with the public sector client, ensuring satisfaction with cleaning services and responding promptly to any issues or concerns.
• Training and Development: Ensure all staff are appropriately trained in cleaning procedures, health and safety standards, and the use of cleaning equipment and chemicals.
• Health & Safety Compliance: Enforce strict adherence to health and safety guidelines, ensuring a safe working environment for all staff members.
• Scheduling and Budget Management: Prepare cleaning schedules, manage resources effectively, and ensure operations stay within budget.
• Reporting and Administration: Maintain accurate records, including cleaning logs, staff schedules, and incident reports. Provide regular reports to senior management and the client regarding service levels and operational performance.
• Continuous Improvement: Identify areas for improvement in cleaning processes and recommend solutions to increase efficiency and effectiveness.
Key Requirements:
• A minimum 5 year proven experience in managing cleaning operations, preferably within the public sector or for a large site.
• Strong leadership skills, with experience managing and motivating a team.
• Excellent communication and interpersonal skills to liaise with clients, staff, and suppliers.
• Good knowledge of cleaning techniques, equipment, and chemicals, as well as relevant health and safety legislation.
• Ability to manage budgets schedules, and resources efficiently.
• High level of attention to detail and commitment to maintaining high cleanliness standards.
• Flexibility and adaptability to meet the changing needs of the client and operational demands.
• A proactive approach to problem-solving and a strong focus on customer satisfaction.
• A valid driving license (for travel between sites in the area) is essential.
• A relevant qualification in cleaning, health and safety, or facilities management is desirable but not essential.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for career development and progression.
• A dynamic, supportive work environment.
• The chance to manage a prestigious contract with a high-profile public sector client.