Reactive Coordinator (Administrator) Location: Durham, UK (Office-Based) Salary: £25,000 - £30,000 per annum Hours: Full-Time, 42.5 hours per week (7:30 AM – 4:00 PM) Contract: Permanent Are you a highly organized and proactive individual with a passion for providing exceptional service in a dynamic environment? We are seeking a Reactive Coordinator to join an innovative Facilities Management team. This role is perfect for someone who thrives in fast-paced settings, has a keen eye for detail, and is ready to take on a pivotal position in service and maintenance operations. About the Role As a Reactive Coordinator, you will play a key role in ensuring the smooth handling of service maintenance queries and the efficient operation of the FM department. This is a fantastic opportunity for someone with strong administration experience who is looking to develop their career in a supportive and engaging environment. Key Responsibilities Managing incoming job requests, planning workloads, and updating customers. Providing clear and accurate responses to client queries. Raising invoices for completed maintenance and remedial works. Preparing and dispatching completion documentation. Creating and issuing quotations in a timely manner. Weekly reporting on customer accounts. Preparing Risk Assessments, Method Statements (RAMS), and permits as required. Overseeing in-house health and safety responsibilities. Collaborating with internal teams and engineers to ensure deadlines are met. What We’re Looking For Skills and Experience: 2-3 years of strong office/administration experience. Excellent verbal and written communication skills. Proven ability to deliver exceptional customer service in a fast-paced environment. A team player with a strong work ethic and a commitment to career progression. Personal Attributes: High attention to detail and accuracy. Strong interpersonal skills to liaise effectively with engineers, subcontractors, and suppliers. Resilient and adaptable, with the ability to manage competing priorities under pressure. Commercial awareness and a results-driven mindset. Why Join? This is an excellent opportunity to become part of a dedicated team where your contributions will make a real impact. If you’re looking for a role that offers both challenges and rewards, this position is for you. Take the next step in your career—apply now