Job Purpose To support and work alongside the Finance Recoveries team, processing payments upon receipt whilst providing a high level of customer service. Key Responsibilities Using the telephone to speak to external agencies. Providing cover to other areas of the business when necessary. Ensuring all ISO27001 requirements are met and adhered to. Observing and maintaining firm confidentiality in relation to all correspondence and communications Any other ad-hoc duties as and when required by the business Ensure daily work schedules are maintained to the best of their ability Rectify any file queries to ensure files can be completed proactively. Liaise with other departments when necessary. Paying in cheques on a daily basis through our system. Completing portal work and corresponding with the Court Funds Office. Printing and stapling cheques to be sent out to clients and third parties. Saving imported documents to the relevant location. Experience and Knowledge Good literacy and numeracy skills Ability to use a printer to carry out daily tasks. Working knowledge of MS Word and Excel Strong organisational and administrative skills Strong communication skills both verbal and written Customer focussed Ability to cope under pressure Ability to work to deadlines An ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results Good attention to detail and an ability to work effectively with people across a wide range of levels and responsibilities. Good organisation and time management skills Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About us Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations. We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support. As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best. We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow. No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential. Benefits Minimum 25 days’ holiday plus bank holidays Holiday buy and sell scheme Hybrid working model 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Funded driving theory test (in relevant role) Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy