Retentions Account Manager
Glasgow, UK
Salary up to £25,332 plus uncapped commission
As a Retention Account Manager, youll take a consultative retention approach, building trust with our customers through straightforward, open, and honest conversations, getting a real understanding of their needs and how these change over time, a package that saves them time and money.
What we want you to do
* Youll be calling our customers to renew existing products and cross-sell additional products and services.
* Negotiate multiple product, price, and contract terms with customers.
* Be an amazing communicator, able to adapt your approach to different people and have a chat with anyone.
* Because you care about customers, youll pay attention to the details and take real pride in doing a great job.
* You love working with people, from building great relationships with colleagues to providing an amazing service for customers.
What success in the role looks like
1. Achieve all monthly productivity and performan...