Main purpose of Job:
To actively support the prevention of homelessness by providing a comprehensive housing options and advice service. In addition to this, fulfilling the statutory obligations in respect of homelessness and access to housing solutions and work with, partner organisations.
Your role:
* To actively work with clients to prevent their homelessness. By assisting them to retain their existing accommodation or secure alternative housing when all other housing options or solutions are exhausted. To actively pursue further housing options by referring to the Private Rented Sector team and supported housing accommodation providers as appropriate.
* To negotiate with landlords, family members and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs and seeking to prevent homelessness wherever possible
* To undertake comprehensive financial assessments to ensure accommodation is affordable and that where required to work closely with colleagues from the Welfare Service to maximise income application or changes to benefits are progressed in a timely manner
* To provide consistently high quality Housing Advice regarding complex and sensitive matters including but not limited to Domestic Abuse, tenancy rights and eviction or access to the housing register.
* To provide customers with robust Personal Housing Plans to ensure customers have the best chance to improve their housing options. Including wider support planning, linking with education, employment, health and other support providers and agencies.
* To work closely with all internal teams and provide support as required, enabling an effective Housing Service.
* To provide verbal and written advice on a wide range of housing and related matters to anyone approaching the Council, working closely with other colleagues and partners.
* Ensure case management files are updated with details of all contact and case progression.
* To support the objectives of the Council’s Homelessness Strategy.
* To support diversity and inclusion across the service area in terms of service delivery and partnership working.
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