Summary
We are looking for an enthusiastic apprentice to provide reception and administrative support for the Imaging Clinical Research Facility at St Thomas' Hospital. The post sits within King's College London Cardiac MRI department and is managed through the School of Biomedical Engineering & Imaging Sciences.
Wage
£28,028 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday 8.00am to 4.00pm
35 hours a week
Possible start date
Tuesday 1 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The main purpose of the post is to meet and greet patients at reception and provide support to the clinical and research MRI admin teams. This will include data entry and contacting patients regarding their MRI appointments using NHS computer systems and Microsoft Office.
You will be responsible for ensuring administrative support is provided in a flexible, responsive and confident manner, both in a clinical and research setting. This will include a variety of duties and a high level of patient contact. The successful candidate should be able to work well with a wide variety of people as the department is made up of a multi-disciplinary team, as well as being a good team player.
* To meet and greet patients and research participants at reception
* Answer basic telephone queries including from patients and referring hospitals
* Book routine MRI appointments using the clinical system, EPIC, and the KCL system CRF Manager
* Send appointment letters
* Update the patient waiting list on EPIC
* Confirm patient details and appointments by telephone (details may be of a sensitive nature)
* Research data input onto the relevant systems including Microsoft Excel
* To understand and operate within the scope of departmental administrative standard operating procedures (SOPs)
* To communicate effectively with members of the multi-disciplinary team working within the facility
* Will liaise with a variety of professional figures within the NHS - this includes consultants, fellows, radiographers, managers, administration staff and patients
* To establish and maintain excellent working relationships
* Facilitate and foster good working relationships with personnel in the School of Biomedical Engineering & Imaging Sciences and Clinical Directorates. Contribute to collaborative decision making with colleagues from the clinical lists
* To assist in maintaining a safe working environment for the team involved in all aspects of clinical work. To support and be considerate of, other members of the team
* Be aware of and have a good up to date working knowledge of Data Protection, Information Governance. To work in accordance with Good Clinical Practice
* The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post
Where you’ll work
249 Westminster Bridge Road
London
SE1 7EH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NEWHAM COLLEGE OF FURTHER EDUCATION
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
This apprenticeship is delivered as a day release. You will be required to attend college in Stratford, E15 once a week.
* Level 3 Business Administrator
* Behaviour, Skills and Knowledge
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* IT skills
* Administrative skills
* Customer care skills
* Team working
* Non judgemental
Other requirements
This apprenticeship is based at St Thomas' Hospital and is a office based role. Please ensure you have checked your commute and can commit to attending everyday.